Should you have any questions, you may contact our data protection officer by emailing us at info@gfainsurance.mu)
How we deal with and use the personal information
We collect data with a number of purposes which mainly include:
• To develop and personalize our services;
• Responding to enquiries and requests;
• Ongoing client relationship;
• Marketing or communication around our products, initiatives and events;
• Help detect and prevent fraud and financial crime;
• Share personal information with other statutory bodies, organisations and commissions;
• Recruitment; and
• Any other purpose that would relate to our business
We may use personal information about individuals to market our services, including by email.
You may contact our Data Protection Officer, GFA Insurance Limited, 16 Frere Felix de Valois Street, Champ de Mars, Port Louis, Mauritius or by emailing us at info@gfainsurance.mu (May be better to have an email such as dpo@gfainsurance.mu)
Disclosure of personal information
GFA does not disclose personal information to other organisations unless:
• required by law;
• use or disclosure is permitted by this policy;
• we believe it necessary to provide you with a product or service which you have requested or are contracted to;
• to protect the rights, property or personal safety of any member of the public or a customer of GFA or the interests of GFA;
• you give your consent.
We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information.
We use a number of partners whether persons or entities for the provision of our service or which service us for the proper running of our business. This means that individuals and organisations outside of GFA will sometimes have access to personal information held by GFA and may collect or use it from or on behalf of GFA.
We require our service providers to adhere to our privacy guidelines and not to keep this information or use it for any unauthorised purposes.
How we collect information
We only request for information that we need, and have strict controls to keep it safe. We collect your personal data and information such as names, address, date of birth, National Identity Card Number and claims history to provide our products and services to you.
We also collect information relating to the things you want to insure such as your vehicles or house.
The medium of collection may be through emails, our website, surveys or physical forms and documents either through direct or indirect interaction.
Transfer of information outside Mauritius
Information held by GFA may be transferred out of Mauritius, for example, reinsurance purposes.
Our commitments to safeguard your privacy, and the information, remains subject to existing confidentiality obligations.
Privacy on our web sites
Cookies may be used on some areas of our websites. GFA uses cookies to improve the navigational experience of visitors to our websites and to make them easier to use. If you have any concern about cookies, you may view our cookies policy or consult us.
Security of personal information
We may store information electronically and we will allow our partners and staff to use the information for certain specific purposes.
GFA will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal inf ormation held by GFA.
Access to your personal information
You have the right in certain circumstances to:
• access the personal information we hold about you
• correct or rectify personal information
• have your personal information deleted if continued processing of the data is not justified
• restrict us processing your personal data where the accuracy of the data is contested
How to make a complaint
You have the right in certain circumstances to:
If you have a complaint on how we process your personal data please contact us.
You can also send your complaint to the Data Protection Commissioner on the following address:
The Data Protection Commissioner,
Data Protection Office,
5th Floor,
SICOM Tower,
Wall Street,
Ebène.
Telephone Number: 460 0251
e-mail: dpo@govmu.org
or visit http://dataprotection.govmu.org
Changes
You have the right in certain circumstances to:
GFA reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on this website.
The amended policy will apply between us whether or not we have given you specific notice of any change.